Terms of Service

These Terms of Service ("Terms") govern access to and use of Quarterback AI and related software, documentation, and services ("Services") offered by the legal entity identified in your order or subscription agreement ("we", "us"). By downloading, installing, or using the Services, you agree to these Terms.

1. The Services

Quarterback AI provides a desktop application and related features for live sales coaching, transcription-assisted workflows, optional visual analysis, knowledge-base retrieval, and post-call artifacts such as notes or scorecards. Functionality depends on your plan, configuration, and third-party services we integrate with as described in your order.

2. Eligibility and accounts

You represent that you have authority to bind the organization on whose behalf you use the Services. You are responsible for safeguarding credentials, complying with your employer's policies, and all activity under your account.

3. Third-party services

The Services may rely on third-party providers (for example speech recognition, model hosting, or messaging). Those vendors are subject to their own terms and availability. We select and integrate providers as described in your plan or order. We do not control every aspect of those services and are not liable for their availability or outputs beyond what your agreement with us states.

4. Acceptable use

You agree not to:

• Use the Services unlawfully, deceptively, or to harm others
• Attempt unauthorized access to our systems, other customers' data, or third-party infrastructure
• Reverse engineer or circumvent technical protections except where permitted by law
• Use the Services to record or process conversations without required consent or in violation of applicable law
• Upload content you do not have rights to use or that infringes others' intellectual property

We may suspend access for material breach of these Terms or applicable law.

5. Fees and payment

Subscription fees, taxes, and billing cycles are as stated at checkout or in your order form. Unless required by law, fees are non-refundable. Failure to pay may result in suspension of the Services.

6. Intellectual property

We retain all rights in the Services, branding, and documentation. Subject to these Terms and payment, we grant you a limited, non-exclusive, non-transferable license to use the software for your internal business purposes during the subscription term. You retain rights to your own data.

7. Confidentiality

Each party will protect the other's confidential information with reasonable care and use it only in connection with the Services.

8. Disclaimers

The Services use artificial intelligence and integrations that may produce inaccurate, incomplete, or inappropriate outputs. You are solely responsible for decisions made on calls and for reviewing important outputs. Except where prohibited by law, the Services are provided "as is" without warranties of merchantability, fitness for a particular purpose, or non-infringement.

9. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill. Our aggregate liability arising out of these Terms or the Services in any twelve-month period is limited to the fees you paid us for the Services in that period, except for liability that cannot be limited by law.

10. Term and termination

Subscriptions continue for the purchased term and may renew as stated in your order. Either party may terminate for uncured material breach. On termination, your right to use the Services ends; data handling follows our Privacy Policy and any data processing agreement.

11. Changes

We may update these Terms and will revise the "Last updated" date. Continued use after changes may constitute acceptance where permitted by law.

12. Governing law

Unless your contract specifies otherwise, these Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, without prejudice to mandatory consumer protections where you are a consumer.

13. Contact

For questions about these Terms, use the contact details provided during sales or in your agreement.